There are many roofing companies out there with different levels of experience and expertise and sometimes it can be hard to find out which one is best for your needs. It’s unfortunate a lot of roofing companies don’t have the best reputation and since you’re investing a lot of money into your new roof, it’s important
Here are some tips to aid in the decision-making and give you confidence in the roofing company you choose.
Don’t Choose A Contractor On Price Alone
This is probably the most important tip we can give you and the one people fall prey to most often. Never choose a roofing company based on price. Cheap bids means cheap work and will just cause you problems down the road with leaks, poor quality shingles, and will ultimately lower your home’s resale value.
It’s important you do the job right the first time around. Otherwise you will have to hire somebody to come fix it which will end up costing you more than you initially budgeted. Your roof is important, not only is it an investment but it keeps you and your belongings dry. Make sure the roofing contractor you hire is legitimate and has the proper insurance. (Which brings you to our next point.)
Find Out about Insurance
Make sure that your contractor has worker’s compensation and liability insurance. Don’t just take their word for it.
Most roofing companies will claim they are bonded, licensed, and insured. It is easy for any company to make these claims, and you should ask to see evidence of this insurance. When a company is bonded and insured, you are protected financially from any liability or accident that might happen on your property while the roofers fixes your roof.
For example, if an insured contractor gets hurt while working on your roof, they cannot turn around and sue you for the incident. (Which ultimately could cost you thousands of dollars.)
Again be sure to ask to see their insurance. A legitimate roofing company will have up-to-date bonding and insurance and will be able to provide you with a physical copy.
Ask For References
Quality roofing companies should have a list of references you can contact to inquire about the quality of work. Be sure to check with multiple references to get a full understanding of the services the roofing company provides. If the roofer doesn’t have any handy go on Google reviews and look at what rating customers are giving them. This will indicate what type of company they are and will help you decide on whether or not to hire them.
Don’t Be Afraid To Ask Questions
A great way to tell if a roofing company is legitimate is by asking them questions –a lot of questions. Don’t be shy or afraid of looking dumb. Your questions can be about your specific project’s needs or about their business. Great companies are happy to answer these questions and glad that you are so interested in finding a quality roofer. Other companies may try to dodge your questions or will get angry that you are requiring so much information. These companies are not easy to work with and may not have legitimate answers to your questions. Some examples of questions to ask are:
How many jobs have your completed similar to this one?
Do you have any references?
Have you done work in my neighborhood before?
How is it best to communicate with you?
How long have you been in business?
How long will the project take?
Are you accredited with Better Business Bureau?
Do you offer warranties on products and services?
What is your permanent business address?
Be Familiar With The Type of Scams Out There
Scam businesses are readily available when you are in desperate need of services. These companies take advantage of you and convince you they are the best to get the work done quickly, often rushing you into making a decision.
It is commonplace for legitimate roofing companies to ask for partial payment up front. This is used as insurance for them that you will pay for the work when it is finished. However, scam roofer contractors will say they need the majority or the full amount to pay for the materials and equipment they need for the repairs. Never pay fully before work begins. If you pay up front, the company may either disappear or do substandard work.
Scam companies will also be agreeable when you talk to them about the work that needs to be done. They will seem to fully understand your needs and act like they will do a great job. A contract will be provided that does not include all the small details you discussed, and their contractors will try to convince you to take their word for it.
A common tactic among scam roofers is to create extra damage to your roof so it will cost more money. They will often lowball you and then when they begin work and your roof is ripped up then ask for money for some unspecified reason. Always have multiple inspections and estimates from companies and be present during these inspections. This will give you a good idea about the actual cost of your roof.
Communication is Key
It’s important to know if a roofer returns your calls or emails you back. Did the roofer send the documentation that you asked them to send? Did they finish what they said they would finish. If you answered “no” to these questions, then make sure you communicate your concerns to the company representative.
If you don’t have a good feeling about the company then don’t hire them. Communication is key to every business. If you aren’t getting what you need on the front end when they are trying to get your business, what will happen once you have committed the work to them?
Choosing a roofing contractor doesn’t have to be overwhelming. To help homeowners find a legitimate residential roofing company, the Better Business Bureau (BBB) provides some valuable tips. Check out their website for more information.
If you have any questions about roofing or would like a free estimate, please don’t hesitate to contact us. We will be more than happy to help, no matter how big or small the project is.